Transform the operating model with technology.

01 / THE SITUATION

What should the organisation become as its work changes?

A major employer is introducing automation across functions. Isolated deployments may reduce effort while leaving responsibilities, customer value and workforce capability misaligned.

02 / WHAT VERENTH WOULD EXAMINE

Connect the organisation to the opportunity.

Map tasks, decisions, handoffs and customer outcomes. Assess where automation changes the economics of work and where human judgement, accountability and new capabilities become more important.

03 / POSSIBLE POSITIONS

More than one way forward.

• 01An enterprise organised around faster customer outcomes
• 02A provider of higher-value services using existing expertise
• 03A business with new internal capability that could serve external demand

Options to assess against the organisation’s capabilities, constraints and market evidence.

04 / THE PROPOSED FIRST INTERVENTION

Make a move that can be evaluated.

Redesign one complete workflow with its responsible team. Pair technology implementation with role design and Human Acceleration. Assess internal opportunities and wider economic pathways with the people affected, with a clear transition plan for each.

05 / EVIDENCE REQUIRED TO PROCEED

Let the evidence determine what comes next.

Service quality, actual cost to deliver, team adoption, capacity redeployment and demand for any proposed new offer.

• End-to-end service performance
• Workforce capability, adoption and individual readiness
• Cost and capacity per outcome

Scale when the workflow improves end-to-end performance and the new responsibilities work in practice. Use the findings to update the wider transformation.

06 / A PLAN FOR YOUR PEOPLE

Prepare the people as the work changes.

Examine the future of the people alongside the future operating model. Some may become more valuable in redesigned roles; others may need a supported route beyond the organisation. Human Acceleration connects development with practical capability and economic opportunities, with readiness assessed before the next decision.